(For all the below modules in one system)
IT SERVICE MANAGEMENT FUNCTIONS
- Service Desk
- Case Management
- Problem Management
- Knowledge Management
- GSD
- SLA Management
- Faq
- Ticket Category
- Ticket Statuses
- Agent Management
TASK MANAGEMENT FUNCTIONS
- Task Categorizations
- project tasks
- Team Tasks
- Personal Tasks or TO DO
- Create, Assign and Notify
- Calendar view
- Kanban View
- Task to Time sheets
- Task Reports
- Task dashboards
- Documents Management
PROJECT MANAGEMENT FUNCTIONS
- Project Planning
- Financial Project Management
- Project Milestones
- Waterfall framework
- Agile framework
- Hybrid framework
- Demand Management
- Project activities management
- Project Info and Dashboards
- Project Resources and activities statuses
- Gant Charts
- Sprint Planning
- Project Team and Resources Management
- Kanban Boards
- Sprint velocity and Burn down chart
- User Stories and Epics
- Test management
- Deployments and Release Management
SALES & CRM FUNCTIONS
- Sales Pipeline and forecast
- Sales Executive Management
- Sales Margin and Revenue Management
- Sales Period and Target Management
- Customer Account Management
- Contact Management
- Sales Management
- Invoice Management
- Pre sales Activities and Tasks
- Products Management
- Deal Life Cycle Management
- Deal Status Management
- Invoice Schedule Management
- Reports and Dashboards
FINANCE FUNCTIONS
- Investment Management
- Budget management
- Expenses Management
- Payments Management
- Financial Project Management
- Revenue Management
- Reports and Dashboards
HUMAN RESOURCES FUNCTIONS
- Resource Asset Management
- Resource Time Sheets Management
- Resource Leave Management
- Resource Reservation
- Resource Forecasting
- HR Dashboards
- Time Sheet Reports
- Resource Productivity Reports
- Resource access Management
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